Xajee Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

We collect various types of information when you create an account, play games, and make transactions on xajee. This information is used to improve our services and ensure the security of your account. The types of data collected are detailed below:

2 How We Use Your Information

Xajee collects your information primarily to improve our services and maintain a secure gaming environment. We believe in full transparency around our privacy practices, so we clearly explain every reason your data is used.

• Account creation and management: Your information is used to complete the registration process and keep your account active.
• Identity Verification: Your identity is confirmed through the KYC process to prevent fraud.
• Financial transaction processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your information is needed to accurately address your complaints and inquiries.
• Responsible Gaming Monitoring: Unusual gaming patterns are identified and support is provided where necessary.
• Legal compliance: Certain information is retained to meet regulatory requirements.
• Platform Improvement: User experience data is analysed to continuously improve xajee's services.

Your information is not used for any purpose beyond those stated. Your consent will be obtained before your data is used for any new purpose.

3 Data Sharing & Disclosure

Xajee does not sell your personal information to third parties. However, limited data sharing may be necessary in certain specific circumstances:

• Payment Provider: Necessary financial information is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Security Partners: Limited data may be shared with specialist agencies for fraud prevention and anti-money laundering purposes.
• Legal obligations: Information may be disclosed pursuant to a court order or regulatory authority directive.
• Game Software Provider: Technical data may be shared with licensed game providers for the purpose of operating gaming services.

4 Cookies & Tracking Technologies

Xajee uses cookies to keep the website running smoothly and to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: These are required to maintain your login session and ensure platform security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collects anonymous statistics to monitor and improve website usage.
• Marketing Cookies: May be used to show relevant offers — you can turn these off at any time.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

5 Data Protection Measures

Xajee applies the highest industry-standard technical and administrative measures to protect your data. Our security infrastructure is continuously tested and improved.

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• All data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Only authorised personnel may access specific data (Role-based Access Control).
• Suspicious activity is monitored around the clock by our automated systems.
• Two-factor authentication (2FA) strengthens the security of your account.

6 Your Data Rights

Xajee believes you should have full control over your personal information. Under international privacy laws, you are entitled to the following rights:

• Right to Know: You can find out what information we hold about you and why.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
• Right to Portability: You can request a copy of your information in a structured format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise these rights, email us at [email protected]. We will respond to your request within 30 days.

7 Data Retention Period

Xajee does not retain any information longer than necessary. Retention periods are defined by data type:

• Active account data is retained for as long as your account remains active.
• KYC documents: retained for up to 5 years after verification is complete, or as required by law.
• Transaction history: retained for a minimum of 5 years in compliance with anti-money laundering laws.
• Closed accounts: retained for a maximum of 2 years from the date of closure.
• Cookies and log files: typically deleted within 30 to 90 days.

8 Protection of Minors' Data

Xajee strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

If a parent or guardian believes their child has registered on xajee, please contact our support team immediately. We will take prompt action.

9 Third-Party Links & Services

The xajee platform may integrate certain third-party services, such as payment gateways or game software providers. These third parties have their own privacy policies.

• xajee works exclusively with trusted, licensed partners.
• xajee is not responsible for the privacy practices of third-party services.
• All partners are contractually required to comply with our data protection standards.

We recommend reading the privacy policy of any third-party service before using it.

10 Privacy Policy Changes

Xajee may update this privacy policy from time to time. Changes may be made due to business needs, legal updates, or service improvements.

• For significant changes, advance notice will be sent to your registered email address.
• You can check the date of any changes by looking at the "Last Updated" date at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated data protection team.

We aim to resolve your complaint within 30 days. If a matter is complex and requires more time, you will be notified in advance.