Xajee FAQ — All Your Questions Answered Right Here

No. Under xajee's policy, each user may only hold one account. Creating multiple accounts is considered a violation and may result in all accounts being suspended. This policy is strictly enforced to prevent bonus abuse.

To complete KYC verification on xajee, upload a clear photo of your National ID (NID) or passport. Go to "Identity Verification" under Account Settings to get started. Verification is usually completed within 24 to 48 hours. Once KYC is approved, your withdrawal limit will be increased.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password. If you're already logged in, you can also change your password from Account Settings.

xajee supports the most popular payment methods in Bangladesh. Available for deposits:

• bKash — The Fastest & Most Popular Method
• Nagad — Instant Processing
• Rocket — Dutch-Bangla Mobile Banking
• Bank Transfer — for selected banks
• Cryptocurrency — USDT Supported

The minimum deposit on xajee is just BDT 50, making it ideal for new players. Maximum deposit limits vary depending on the payment method and account type. KYC-verified accounts have higher limits. Visit the deposit page for specific details.

Deposits via bKash and Nagad are usually instant — funds typically arrive within a few seconds to 2 minutes. Bank transfers may take 15 to 30 minutes. If you run into any issues, contact support with a screenshot of the transaction.

Log in to your account, go to the "Withdraw" menu, and select your preferred payment method. Enter the amount and confirm your mobile number. After submitting the request, funds generally arrive within 15 minutes to 24 hours. Having KYC verified before your first withdrawal speeds up the process.

xajee generally does not charge any extra fees on withdrawals. However, payment providers may apply their own transfer fees — for example, bKash charges its own service fee on cash-outs. Free withdrawals may be available for VIP members.

If a withdrawal has been pending for more than 24 hours, contact xajee's live chat support. Have your transaction ID or screenshot ready. In most cases, withdrawals are held due to incomplete KYC verification or unmet bonus wagering requirements.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. Bonus amounts and terms are subject to change — check the promotions page for the latest offers. Make sure to read the wagering requirements before using any bonus.

A wagering requirement is the condition of placing a specified amount in bets before you can withdraw bonus funds. For example: if the bonus is BDT 500 and the wagering requirement is 20x, you must place a total of BDT 10,000 in bets before withdrawing. Full terms and conditions are available on the T&C page.

Yes, winnings from free spins can be withdrawn — but specific wagering requirements must be met first. Free spin winnings are typically credited to your bonus balance and converted to real balance once the wagering conditions are fulfilled. Terms may vary for each promotion.

xajee offers hundreds of games from world-class providers. Categories include:

• Slots — from classic to Megaways
• Live Casino — Blackjack, Roulette, Baccarat
• Sports Betting — cricket, football, tennis, and more
• Table Games — Poker, Andar Bahar
• Crash Games & Instant Win

Yes, all games on xajee are Random Number Generator (RNG) certified by accredited third parties. This means every game outcome is entirely random and not predetermined. Game providers ensure fairness through regular audits and certifications.

Absolutely. All xajee games work seamlessly on both mobile browsers and the dedicated app. The xajee app is available on Android and iOS. Games load faster on the app, and you also get the convenience of biometric login.

Yes, xajee uses 256-bit SSL encryption to keep all data secure. Your personal information, payment details, and transaction history are completely confidential. xajee never sells your data to third parties. For more details, please visit our Privacy Policy page.

Log in to your xajee account and go to the "Security Settings" page. You'll find the Two-Factor Authentication (2FA) option there. Enable 2FA via mobile OTP or an authenticator app. After that, any login from a new device will require an additional verification code.

Change your password immediately and log out of all active sessions. Notify xajee's live chat support — they will temporarily lock the account and investigate. To stay secure going forward, keep 2FA enabled and avoid logging in on unfamiliar devices.

Yes, xajee takes responsible gaming seriously. You can set deposit limits, session time limits, or activate a temporary break (Self-Exclusion) yourself. To learn more, visit our Responsible Gaming View the page.